If you argue and get mad with people on the phone, they'll eventually give you a more immediate refund.
But I hate this "squeaky wheel" method of providing customer service.
Reviewing your order I am troubled as it was a fairly severe technical issue which resulted in your being sent an extra graphics pad.
The order clearly shows that you ordered two, but just as clearly shows that we charged you for three, which is what we sent.
Before you read any more, I wanted to let you know that I've been doing a little more trading with Amazon.Remember when calling customer service that you've got something in common with the representative you'll talk to on the phone.You've both been put in a crappy situation by the management of Amazon.I am truly sorry for your entirely understandable disappointment with the circumstances of your order of August 19th (#102-2271049-3523350), and especially that our Customer Service was not more easily reached and was not more helpful once you actually got through.We at pride ourselves on efficiently servicing our customers' orders and on swiftly resolving problems when they arise, and for our failing you on both counts, I can only offer my sincere apologies.