Updating software failed

Up until a couple of weeks ago, I was using Kaspersky Internet Security on two of my desktop computers only without a single issue, and about ten days ago, I uninstalled the Norton Antivirus from my HP notebook and installed Kaspersky Internet Security as I had a spare license key with me.

After installing the KIS, I activated the product by entering the license key and then manually updated the database to the latest available version.

PASS This version is SUS 1.0 Checking AU Settings AU Option is 3 : Notify Prior to Install.

PASS Option is from Policy settings Checking Proxy Configuration Checking for winhttp local machine Proxy settings .

Some info after my changes:: 2009-02-06 :296 1568 bb8 AU Triggering AU detection through Detect Now API 2009-02-06 :296 1568 bb8 AU Triggering Online detection (non-interactive) 2009-02-06 :296 1568 740 AU ############# 2009-02-06 :296 1568 740 AU ## START ## AU: Search for updates 2009-02-06 :296 1568 740 AU ######### 2009-02-06 :296 1568 740 AU lation' and Is Assigned=1 and Reboot Required=1" 2009-02-06 :296 1568 2d0 Agent * Service ID = 2009-02-06 :312 1568 2d0 Setup Agent skipping selfupdate check following a successful selfupdate 2009-02-06 :452 1568 2d0 PT PT: Synchronizing server updates 2009-02-06 :452 1568 2d0 PT Service Id = , Server URL = Web Service/2009-02-06 :499 1568 2d0 PT WARNING: Cached cookie has expired or new PID is available 2009-02-06 :499 1568 2d0 PT Initializing simple targeting cookie, client Id = efbb61a4-5e85-47d7-97af-63cal 2009-02-06 :499 1568 2d0 PT Server URL = Auth Web Service/Simple 2009-02-06 :233 1568 98 AU WARNING: Update Now failed with hr:8024afff 2009-02-06 :592 1568 2d0 PT WARNING: Get Cookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200 2009-02-06 :592 1568 2d0 PT WARNING: SOAP Fault: 0x00012c 2009-02-06 :592 1568 2d0 PT WARNING: faultstring: Fault occurred 2009-02-06 :592 1568 2d0 PT WARNING: Error Code: Server Changed(4) 2009-02-06 :592 1568 2d0 PT WARNING: Message: Server rolled back since last call to Get Cookie 2009-02-06 :592 1568 2d0 PT WARNING: Method:" Distribution/Server/Client Web Service/Get Cookie" 2009-02-06 :592 1568 2d0 PT WARNING: ID:7401fa1e-883d-4975-bdbde2e 2009-02-06 :592 1568 2d0 PT WARNING: PTError: 0x80244015 2009-02-06 :592 1568 2d0 PT WARNING: Get Cookie_With Recovery failed : 0x80244015 2009-02-06 :592 1568 2d0 PT WARNING: Refresh Cookie failed: 0x80244015 2009-02-06 :592 1568 2d0 PT WARNING: Refresh PTState failed: 0x80244015 2009-02-06 :592 1568 2d0 PT WARNING: Sync of Updates: 0x80244015 2009-02-06 :639 1568 2d0 PT WARNING: Cached cookie has expired or new PID is available 2009-02-06 :639 1568 2d0 PT Initializing simple targeting cookie, client Id = efbb61a4-5e85-47d7-97af-63cal 2009-02-06 :639 1568 2d0 PT Server URL = Auth Web Service/Simple 2009-02-06 :964 1568 2d0 Agent * WARNING: Failed to synchronize, error = 0x80244015 2009-02-06 :980 1568 2d0 Dnld Mgr File locations for service 3DA21691-E39D-4DA6-8A4B-B4 changed 2009-02-06 :980 1568 2d0 Agent Server changed and need resyncing with server 2009-02-06 :980 1568 2d0 PT PT: Synchronizing server updates 2009-02-06 :980 1568 2d0 PT Service Id = , Server URL = Web Service/2009-02-06 :321 1568 98 AU WARNING: Update Now failed with hr:8024afff 2009-02-06 :180 1568 ee4 AU Triggering AU detection through Detect Now API 2009-02-06 :180 1568 ee4 AU Piggybacking on an AU detection already in progress 2009-02-06 :379 1568 2d0 PT WARNING: Exceeded max server round trips: 0x80244010 2009-02-06 :379 1568 2d0 PT WARNING: Sync of Updates: 0x80244010 2009-02-06 :379 1568 2d0 PT WARNING: Sync Server Updates Internal failed: 0x80244010 2009-02-06 :379 1568 2d0 Agent * WARNING: Failed to synchronize, error = 0x80244010 2009-02-06 :411 1568 2d0 Agent * WARNING: Exit code = 0x80244010 2009-02-06 :411 1568 2d0 Agent ********* 2009-02-06 :411 1568 2d0 Agent ** END ** Agent: Finding updates [Caller Id = Automatic Updates] 2009-02-06 :411 1568 2d0 Agent ************* 2009-02-06 :411 1568 2d0 Agent WARNING: WU client failed Searching for update with error 0x80244010 2009-02-06 :411 1568 c38 AU ## RESUMED ## AU: Search for updates [Call Id = ] 2009-02-06 :411 1568 c38 AU # WARNING: Search callback failed, result = 0x80244010 2009-02-06 :411 1568 c38 AU # WARNING: Failed to find updates with error code 80244010 2009-02-06 :411 1568 c38 AU ######### 2009-02-06 :411 1568 c38 AU ## END ## AU: Search for updates [Call Id = ] 2009-02-06 :411 1568 c38 AU ############# 2009-02-06 :411 1568 c38 AU AU setting next detection timeout to 2009-02-06 2009-02-06 :410 1568 2d0 Report REPORT EVENT: 2009-02-06 :411 0200 1 148 101 0 80244010 Automatic Updates Failure Software Synchronization Windows Update Client failed to detect with error 0x80244010.

Step 3: Here, under Proxy server section, click Proxy server settings.In short, if you charge your notebook’s battery when your notebook is turned off and always use the notebook on battery power, this could be the core reason why Kaspersky isn’t updating the database automatically.To configure Kaspersky to download and install updates while on battery power, you need to complete the given below steps. Click the Settings option located bottom right corner to open its settings.Step 2: On the left pane, click Performance to see a couple of settings related to Kaspersky’s performance.Step 3: On the right-side, uncheck the option labelled Disable scheduled scan tasks while running on battery power. For users who need to connect to the Internet using a proxy server, Kaspersky offers options to use a specific proxy server.